For: first-line managers and team leaders in both office and industrial locations

This module shows the process by which performance evaluations should be done. First, relevant performance standards are established. Then the individual’s own performance evaluation is solicited.

Once this is accomplished, the stage is set for a summary evaluation that will be clear and credible to the individual.

Objectives
Managers and team leaders will learn to:

		Base assessments on facts and behavior
		Assess performance
		Use positive feedback to motivate individuals
		Gain individual's participation in assessment
		Gain individual's agreement with the assessment
		Gain individual's commitment to the change needed to improve performance

Course Length and Format
Interactive, 4-hour group workshop designed for 6 to 18 participants

The workshop includes:

		Video presentations of case studies
		Group discussions that open opportunities to exchange views, experiences, and ideas
		Exercises to develop and transfer skills
		Extensive practice and role plays
		Immediate feedback and critique of the team leader’s use of the skills and techniques taught in the workshop

Course Materials

Facilitator’s Guide
Contains complete instructions on how to facilitate.
It includes:

		explanatory text for the trainer
		sample trainer narrative
		transcripts of visual segments
		annotation notes

Participant Workbook
Contains:

		pre-workshop cognitive exercises
		forms for workshop activities
		skill practice aids
		a video synopsis

A section to help participants transfer skills back to the workplace includes a skill application plan, a troubleshooting guide, and a general review.

Used to help transfer the step-by-step skills of the behavior modeling process, with job-specific case studies emphasizing on-the-job aids and resource material supplied within each workbook. It contains:

		pre-workshop cognitive exercises
		forms for workshop activities
		skill practice aids
		a video synopsis
		a section to help participants transfer skills back to the workplace includes a skill application plan, a troubleshooting guide, and a general review

The workbook also includes a resource section of additional information to help participants apply what they have learned in the workshop.

Video component
Contains an introductory segment and a traditional behavior scenario, followed by a behavior model

Overhead transparencies
Provide critical skills analysis are provided

Trainer audio cassette
Contains a recording of the explanatory text and sample narrative for each module

Participant practice audio cassette
Offers additional skill-building exercises for workshop participants. It can be used during the workshop session or for self-study later

Self-Assessment Profile
Facilitates the transfer of learned skills to the workplace

Memory Jogger Card
Provides a handy, succinct reminder of each module’s skill points. This card is to be handed out at the end of each workshop, so participants can use it on the job as a reminder of the skill points they have learned.

PERFORMANCE ASSESSMENT   (Classroom format only)
Administrative Kit
Number: 120410
Price: US$ 400.00  (retail: US$ 500.00)

Participant's Workbook
Number: 119414
Price: US$ 23.00  (retail: US$ 28.00)

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Package - Administrative Kit - 13 Titles
Number: 120490
Price: US$ 3,900.00  (retail: US$ 4,875.00)

Package - All 13 Supervision Series Workbooks
Number: 119454
Price: US$ 286.00  (retail: US$ 416.00)

Package - Supervision / Winning Through Customer Service Combination
13 Supervision Administrative Kits -and-
1 Winning Through Customer Service Administrative Kit
Number: 120494
Price: US$ 4,300.00  (retail: US$ 5,375.00)

Package - Supervisory Administrative Kit - 10 Titles Choice
Number: 120491
Price: US$ 3,000.00  (retail: US$ 3,750.00)

Package - Supervisory Administrative Kit - 8 Titles Choice
Number: 120492
Price: US$ 2,560.00  (retail: US$ 3,200.00)

Package - Supervisory Administrative Kit - 5 Titles Choice
Number: 120493
Price: US$ 1,800.00  (retail: US$ 2,250.00)

Return to the general information page for all Supervisory Development Series classroom format courses

Skill Building -- LISTING OF ALL COURSES CD-ROM COURSES - Supervision / Management CLASSROOM COURSES     Supervision Series - Spanish     Serie Supervisión - Edición en español Supervisory / Management     Assigning Tasks Effectively     Coaching for Improved Performance     Communicating with Your Manager     Delegating Effectively     Developing Performance Standards     Dealing with Complaints     Dealing With Conflicts     Fundamental Skills of Managing     Fundamental Skills of Communicating     Improving Employee Work Habits     Management Orientation, Reinforcement & Support     Using Positive Discipline     Preparing for Change Customer Service     Winning Through Customer Service Sales & Tele-sales     Coaching for Results     Customer-Oriented Selling     Telephone Prospecting & Qualifying Basic Skill Development     Achieving Communication Effectiveness     Professionalism in the Office WEB-BASED / ONLINE COURSES Supervisory / Management Series     Assigning Tasks Effectively     Coaching for Improved Performance     Delegating Effectively     Developing Performance Standards     Dealing with Complaints     Dealing with Conflicts     Fundamental Skills for Managing     Fundamental Skills- Communicating     Using Positive Discipline     Preparing for Change Customer Service Series     Delivering Customer Focused Service     Dealing with Difficult Customer Situations Tele-sales and Service Series     Completing Customer Agreement     Making Customer Recommendations     Incoming Sales or Service Call     Negotiating About Money     Initiating the Outbound Call Sales Skill Builders     Sharpening Active Listening Skills     Planning Effective Sales Calls     Managing Sales Obstacles     Coaching Consultative Sales Process     Value-Added Selling Basic Skills Development     Diversity Awareness     Achieving Communication Effectiveness     Understanding & Using Financial Data     Professionalism in the Office     Performance Excellence Planning Online Course Demonstation Online Campus Set-up Business / Career Opportunity

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