Basic Skill Development Series - Classroom

  Achieving Communication Effectiveness


For: Administrative and support staff

This course trains participants to function more productively through improve communication skills.

This interactive workshop examines the skills, techniques, and behaviors associated with communication effectiveness.

Objectives
After successful completion of this course, participants will be able to:
  Assess their own communication patterns to avoid self-defeating behaviors both in and out of the work environment
  Recognize their own listening barriers and, thus, improve their ability to interpret messages
  Communicate effectively and non-manipulatively when dealing with different personalities and specific situations
  Handle conflict constructively with confidence, composure, and flexibility

Course Format and Length
Designed to be facilitated by trainers, this 10-hour program can be delivered in 1½ days. For most effective learning, 14 to 20 participants are recommended.

Course Content
There are ample opportunities for discussion, exercises, And role-plays to encourage lively group interaction and to enable participants to assess their own individual skills.

Achieving Communication Effectiveness does not encourage a win / lose resolution. Rather, it trains participants in effective communication techniques that open the door to dialogue, negotiation, and compromise. The major topics addressed are:
  understanding basic communication styles and behaviors, including body language
  listening effectively
  overcoming barriers to effective communication
  handling negative feedback or conflict - creating situation-specific responses
  communicating non-manipulatively
  dealing with anger

Course Materials

Administrative Kit

Facilitator Guide
This 3-ring binder contains the course outline and all the instructions, methodology, and information needed to ensure a successful program.

Videocassette
This 30-minute color video was produced specifically for the program. It reinforces the concepts covered, enabling participants to evaluate and comment on the situations portrayed.

Achieving Communication Effectiveness   (Classroom format)
Administrative Kit
Number: 119810
Price: US$ 650.00 add Achieving Communication Effectiveness - Administrative Kit to your shopping ing cart view items in your shopping cart


Participant Workbook
Includes a worksheet checklist designed for rehearsal and review of difficult communications situations and an 8½”x11” laminated behavior model card, that reinforces key points of the workshop.
Number: 119805
Price: US$ 42.00 add Achieving Communication Effectiveness - Participant's Workbook to your shopping cart


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If any of these products are not exactly what you want, please place an inquiry.
Tuesday, October 07, 2008

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