Basic Skill Development Series - Classroom

  Professionalism in the Office


For: Administrative and support staff

Office technology and automation has changed the nature of office work. Today, tasks that require organizational and management skills are becoming more important.

Now more than ever, employees need training in the basics of the work world - professionalism, effective communication skills, and methods of increasing personal productivity and efficiency.

Objectives
After successful completion of this course, participants will be able to:
  Recognize the qualities and learn the skills that make an employee more professional on the job
  Be aware of the standards and abilities required for professional job performance
  Better understand of your organization’s policies, procedures, and philosophy
  Improve behavior related to interpersonal communication and courtesy
  Promote cooperation and teamwork through better communication with peers, managers, and other co-workers
  Increase productivity by knowing how to organize work, set priorities, and managing time effectively
  Accept organizational changes and how to benefit from new opportunities
  Understand that all professional skills and behaviors can be learned, perfected, and used successfully in both the business world and in a personal life

Course Description
This workshop trains participants to be more professional, thus more effective on the job. Overall, the workshop focuses on the positive results generated by an employee who has mastered certain skills.

The 5 major topics addressed are:
  understanding corporate culture and identifying
  your role
  professional behavior
  communication
  time management and personal organization
  motivation and self-development

Presentations identify and discuss essential professional behavior. Workshop activities stress converting that knowledge into skills needed on the job. To ensure that skills practiced in the workshop are transferred to the job, all exercises and materials are job related. In addition, participants learn how to use their Personal Organizer in the session so that they can put it to use immediately.

Course Length
This 7-hour workshop can be delivered in one or two ½ day sessions. For most effective learning, 14 to 20 participants are recommended.

Course Format
This workshop includes:
  video modeling
  readings and exercises
  group discussions
  self-evaluations
This program is designed to be led by one of your trainers.

Course Materials

Facilitator’s Guide
This binder contains all the instructions, methodology, and information needed to conduct this course.

Videocassette
Integral to the program, this 5-part, 30 minute, color video was produced specifically for this workshop. It illustrates workshop concepts by showing both professional and unprofessional behavior.

Personal Organizer
This notebook contain useful office tools, divided into 6 sections:
  Participant Workshop Materials
  Monthly Calendar
  Weekly Calendar
  "To Do" Lists
  Notes
  Addresses

Professionalism in the Office   (Classroom format)
Administrator Kit view items in your shopping cart
add Professionalism in the Office - Administrator Kit to your shopping cart Number: 119277
Price: US$ 650.00

Participant Workbook add Professionalism in the Office - Workbook to your shopping cart
Number: 119280
Price: US$ 60.00


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Tuesday, October 07, 2008

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