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An important step in benefiting from the 360 degree feedback is understanding the concept of Gap Size.
Gap Size is the numeric difference between how often a behavior occurs and how often the behavior is expected or needed.
It is the difference between what the person believes is occurring now and what is needed or expected.
Calculating and Interpreting Gap Size
To help evaluate the effectiveness of the individual's current practices, a measurement called Gap Size was created.
Gap Size is the numeric difference between how often a behavior occurs (Question 1) and how often the behavior is expected or needed (Question 2).
Interpreting the Feedback Report
The person's Confidential Feedback Report focuses on the Gap Sizes that resulted from the way people answered the two questions.
Gap Size is the difference between what a person believes is occurring now and what is needed or expected.
The results are separated on the report to show:
- The results for each behavior based on the surveys completed by the person (Self) and the person's manager (Boss).
- The results for each group that answered surveys; i.e. direct reports; peers; co-workers; team members; others; etc.
If the Self or the Boss responses produced a reversal, the size of the reversal (see right column on the graphic above) is shown in the Gap Size Distribution table.
Meeting the more important needs of the majority of people is what is necessary to maintain or increase your effectiveness.
It is impossible to meet every need of every person. Some people have unrealistic needs and some needs are impossible to meet.
Key Factors in Reviewing Survey Results
During the review of the results, there are three factors suggested to be considered as the feedback is reviewed and evaluated.
These factors are:
- Average Gap Size:
The smaller the Average Gap Size, the greater your effectiveness.
The larger the Average Gap Size, the greater the desire for change.
General Criteria for evaluating the Gap Sizes for each behavior are as follows:
- Number of People:
The more people responding to a behavior, the more reliable the feedback.
Generally if 4 or 5 people within a group answer a question, that feedback should be considered more valid or reliable than
if 1 or 2 people within a group provide feedback.
- Distribution Pattern:
The "spread of responses" or "patterns" that appear in the Gap Size Distribution Table also provide valuable insights.
Some common distribution patterns are shown below:
There are 3 things suggested to be done when using this feedback to help improve current effectiveness.
- Identify current strengths as well as identify the changes that are the most important to make to increase his/her effectiveness.
- Develop specific strategies or improvement plans that will support his/her commitment to increase effectiveness.
- Communicate his/her commitment to change to the people who provided the feedback.
Feedback is most effective when the Perceptions 360 “Guide To Understanding Your Feedback” is used.
View Perceptions 360 brochure
Some Perceptions 360 sample reports:
Individual report sample
Leadership report sample
Composite report sample
More Information:
About Dual Scale Surveys - Assessments
Features & Benefits
Applications and Uses
Survey Design
Survey Library - Available Categories
Report Options
Perceptions 360 - the Process
Sample Listing of Users
For More Information - pricing
Return to Perceptions 360 - main page
QUESTIONS:
Surveys can contain any number of questions and have an unlimited number of respondents, per subject / target.
Perception's 360 lets you design your own 360 surveys using:
- standard questions from the Survey Library
- ready-made surveys from the Survey Library
- your own survey questions, developed and written by you
View information regarding the Survey Library - Available Categories
LANGUAGES:
English --- NOTE: You can translate your questions into any language online.
COST:
You pay per target / subject person (for each person for whom feedback is requested from others / respondents).
We do not charge by the number of respondents.
FORMAT: Online / Internet
Please contact us for pricing information.
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