Selection & Assessment Tools

SELECT Screening System - family of related tests designed to measure important, work-related, personality characteristics in job applicants - quickly, easily screen for characteristics     Personal Services

    Make-up Consultants, Beauty Consultants
    Salon & Spa Service Providers
    Hair Stylists, Cosmetologists, Barbers

RELATED TOPICS:


Testing

SAMPLE  REPORT
Requires Adobe Acrobat Reader

Structured Interview

Realistic Job Preview

Total Selection Process

More SELECT Surveys

Survey Demonstration

Site Tour

Pricing

SELECT System main page


Professional & Managerial
Assessment
 
  Increasing Customer Retention and Referral Business Through Hiring the Best People

In today’s fast paced, harried world most people enjoy the opportunity to sit back, relax and have their hairstylist, barber, manicurist, cosmetologist take care of them.

Over time a relationship is built with their service provider. This relationship if properly nurtured may span years and expand to family, friends and associates.

SELECT for personal service providers - hairstylist, barber, manicurist, cosmetologist Maintain customer base
Satisfied customers return again and again.

Expand customer base
Satisfied customers refer you to others.

Lose Customer base
Dissatisfied customers do not return and discourage others from trying your services. Fred Reinheld, author of The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value suggests that just a 5% improvement in retention would result in a 25% increase in profits for most businesses.

Make sure that your business is the type that builds customer loyalty. Hire people who have the right skills and personal characteristics.

For many personal services jobs certifications, licenses and portfolios provide an evaluation of proficiency. This information should help you determine whether or not a person CAN do the job. In some cases you might want to ask for a skills demonstration as well.

Beyond basic skills, it is the individual’s personal characteristics which will foster or derail the customer relationship. These characteristics determine whether or not someone WILL build a loyal customer following.

How many times have you seen a skilled employee who has the right credentials fail in the job? These are people who do not interact well with customers, who do not take the extra step to please someone, who can not handle pressure and takes it out on others, who can not focus to get the important tasks done, etc.

These personality characteristics are hard to identify in an interview, but can be surfaced through testing.

SELECT for Personal Services can help you find candidates who will:
  • Enjoy talking and interacting with a variety of people
  • Show composure under stress
  • Work cooperataively with others
  • Enjoy the service role
  • Demonstrate integrity and a work ethic
  • Exceed customer expectations
  • Foster new and repeat business
SELECT for Personal Services is appropriate to use for:
  • Cosmetologists
  • Make-up and Beauty Consultants
  • Hair Stylists
  • Barbers
  • Salon Service Providers
The SELECT selection system is a online application that only requires an Internet / Web connection and browser software in order to use. It is also available in a paper and pencil format (requires online input to process report).

Available in English, Spanish, and French Canadian. It is simple to administer and score and is short in duration (143 questions; approximately 20 minutes to complete).

SELECT reports include hiring recommendations and interview suggestions that can be generated immediately on site. View Testing and a Personal Services Sample Report (.PDF file format which requires Adobe Acrobat Reader - see bottom of this page).

This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other special status, and are legally defensible.

More information:
SELECT - Personal Services Sample Report (.PDF format)

Also available:

Abilities Testing
This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking.

More SELECT Information:
Survey Demonstration
Site Tour
Pricing
SELECT System main page

 

Please contact us for more information.
 Before you begin, bookmark this URL (Web site address).
If you do not have the free Acrobat Acrobat Reader software, click on the button above to download it. Follow the instructions for downloading and installing the software.

After you restart your browser return to this site, click on any link above to open that report.
Tuesday, October 07, 2008

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