Management Styles
Supervisory Approach
Management - Miscellaneous
Communication-Verbal/Listening
Communication - Non-verbal
Creative Process
Creativity
Staff Motivation
Problem Employees
Personal Crisis -Indicators
Work Related Values &
Work Environment
Meetings
Presentations
Marketing Assessment
Marketing Strategies
Networking
Prospecting
Customer Service


Files - Main Page

CUSTOMER  SERVICE

   It is important to be honest with customers
      when things go wrong.... mistakes happen.

   Do NOT make excuses

   Just correct the problem as quickly
      as possible.

   Studies have shown that if a problem
      is resolved in a timely fashion, the
      client actually develops a stronger
      loyalty than before the problem
      occurred.

   Review how you currently handle
      problems or complaints.

   What is working?  What is not?

   Do not assume these answers.  Go
      to those individuals who are handling
      these situations.  Get your information
      from those who deal with your clients
      on a daily basis.

   Follow-up with clients who had
      complaints or problems.

   Are they happy with the way it was
      handled?

   Stay in touch with your customers on a
      regular basis.

   Customers want to know that they are
      important.  This gives you the
      opportunity to check on satisfaction,
      increase their total relation ship,
      and pick up warning signs.

   Remember:  the "war" to keep a client begins
      after the sale.




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